Privacy Policy

This Privacy Policy explains how Shanthi Industries handles information in connection with shanthiindustries.com, our product enquiry forms and communications with our team. Our website provides information about yarns, synthetic fibers, monofilament products and GI steel wire, and lets businesses contact us about their requirements.

This policy covers our website and the information you provide to us. Services such as Google Analytics and WhatsApp also have their own privacy policies.

When you submit a product enquiry or contact us by email, telephone or WhatsApp, we receive the details you choose to share. Our enquiry form asks for your name, mobile number, email address and product of interest. You can also provide your company, city or country, enquiry type, required timeline, quantity, unit and application or requirement.

We may receive further correspondence, product specifications and delivery requirements when discussing your enquiry. Please share only information needed for your business request. Do not submit passwords, payment card details, identity documents or sensitive personal information through the website enquiry form.

Technical information may be processed when you visit the website, including your IP address, browser and device information, pages requested and access times. This supports website delivery, troubleshooting and protection against misuse.

Submitted website enquiries are recorded in our website administration system. The enquiry endpoint stores a hashed representation of the submitting IP address to limit repeated submissions, together with the enquiry details and submission time. The form does not collect payment card information.

• Respond to product enquiries, quotation requests, sample requests and technical questions.
• Understand the application, quantity and supply requirements you share with us.
• Communicate with you about your request and any subsequent business relationship.
• Operate, maintain and improve the website and understand how its pages are used.
• Protect the website against spam, abuse and unauthorised access, and address applicable legal obligations.

Providing enquiry details allows us to respond to your request. It does not automatically subscribe you to a newsletter or create an online purchasing account.

The website uses Google Analytics to help us understand visits and website usage. Analytics can process information about the pages visited, interactions, browser and device, approximate location and identifiers associated with cookies. Google handles that information under its own policies and service settings.

You can manage, block or delete cookies through your browser settings. Some website or administration functions may be affected by blocking cookies. Administrator sign-in uses a session cookie to maintain a protected CMS session.

For information about Google's processing and controls, read Google's Privacy Policy and Google Analytics cookie information.

The website enquiry flow prepares a message from the details you enter and opens WhatsApp so you can review and send it. The form also records your submitted enquiry on our website. Opening WhatsApp alone does not send the prepared message; you complete the message in WhatsApp.

The WhatsApp contact widget lets you choose a product and prepare a message before continuing to WhatsApp. Your use of WhatsApp is subject to WhatsApp's Privacy Policy. Email and telephone communications also involve the providers you use to contact us.

Enquiry information is available to authorised personnel who handle website administration and business enquiries. Hosting and technical support providers may process information where needed to operate or maintain the website. Communication and analytics providers process information involved in the services they provide.

Information may also be disclosed where required by applicable law or a valid legal process, or where necessary to address fraud, misuse or security concerns. Providers such as Google and WhatsApp may process information in countries outside India under their own applicable terms and safeguards.

We retain enquiry and correspondence information for as long as reasonably needed to handle the request, maintain relevant business records and address applicable legal requirements. The appropriate period depends on the nature of the enquiry and any resulting business relationship.

The website uses HTTPS, and access to the CMS is restricted to authenticated administrators. No method of internet transmission or storage can be guaranteed completely secure. If you believe information has been shared incorrectly or an account has been misused, contact us using the details below.

You can choose not to submit an enquiry, limit the optional information you provide, and manage cookies through your browser. You may contact us to request access to, correction of or deletion of personal information you have provided, or to raise a concern about its use. Where processing depends on consent, you may ask to withdraw that consent for future processing.

We will assess requests under applicable law and may need to verify your identity. Information may need to be retained where required for legal obligations or relevant business records. Please identify the enquiry or correspondence concerned without sending unnecessary sensitive information.

This website is intended for business and industrial enquiries, rather than use by children. If you believe a child has submitted personal information, contact us so that we can review it.

External websites and services linked from this website operate under their own privacy practices. Review their policies before providing information to them.

We may update this policy when the website, our information handling or applicable requirements change. The date at the top of this page identifies the latest published version.

For a privacy request or concern, email us with the subject Privacy request, or contact us using the details below.

Shanthi Industries
No. #16, Elegance Royale, G6, B&C, First Floor, 2nd Cross, JC Road, Bangalore 560002, India.

Email: info@shanthiindustries.com
Phone: +91 99022 98755

See also our Terms & Conditions.